Triggerfish & BlueCare announced as Finalist in the 2024 Sitecore Experience Awards

11.09.2024 | By Mirko Roettgers

Triggerfish & BlueCare (a brand of UnitingCare Queensland) recognised as a global Finalist in the 2024 Sitecore Experience Awards in the Best Experience Transformation category. Only two Australian business have been recognised in this category this year.

The Sitecore Experience Awards recognises the most visionary brands globally that leverage customer data, content and digital experiences to achieve business outcomes.

This year’s finalist were selected for digital experiences that bring together marketing vision and technical excellence to deliver business results.





In 2023 BlueCare, a brand of Uniting Care Queensland, embarked a journey to address market challenges by re-defining personalisation to drive engagements and lead generation. 

A pivotal part of the personalisation transformation was transitioning their website from merely providing static content to offering a customer tailored and journey-driven experience during the customer acquisition and onboarding process. 

Revolutionising the way we engage

"With the help of our partner Triggerfish and Sitecore, we've unlocked the potential to attract and serve more aged Australians than ever before, revolutionising the way we engage, deliver care, and empower our customers to live their lives to the fullest. "
Briarne Manley
Senior Digital Marketing Specialist, BlueCare – Aged Care and Community Services

Metrics that matter

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Engagement
23% increased user engagement
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Personlisation
1,000+ personalised experiences triggered in first 6 months
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ROI
An estimated 17:1 return on investment for project costs

Re-defining personalisation to drive engagement and leads

The full Impact Story about BlueCare's journey of 'Re-defining personalisation to drive engagement and leads' can found here.
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