Live Chat Solutions
Bring customers closer to your brand
Digitising chosen processes and handling common queries interactively through your website can generate valuable data about your customers, while giving them another option for interacting with your business.
Backed by data, we have seen that taking a customer experience first approach to your Live Chat will prove the value of a digital medium for answering low impact questions. These solutions will have a positive impact on customer experience, will improve your acquisition and retention cycle, and bring customers closer to your brand.
But, like the introduction of any new digital solution in your business, there are a number of key things to consider before taking the leap.
Benefits of live chat
Increased customer intelligence
Personalised interactions with your customers
Streamlined business processes
Better connect with customers
On-the-spot conversations
Integrated calendar bookings
MarTech Ops Manifesto
This eBook serves as a definitive guide on how to act with speed and certainty to optimise your MarTech stack investment.
Things to Consider when Implementing a Digital Chat Solution
Change Management
- Stakeholder Support
- Job Security
- Solution Ownership
- Documentation
Daily Tasks
- Task Management
- SMEs for specific queries
- Kowledge Transfer
- Training requirements
Automation
- Query Automation
- Q/A Information set
- Machine Learning
- Optimisation
Change Management
- Manage a Scorecard
- Metrics to improve
- Operational Cadence
- Don't overthink it
Live Chat for Residential Intake Specialists
After working with Triggerfish, BlueCare now have an integrated chat and calendar booking system that their customer service centres, and onsite residential intake specialists can operate across their diverse physical locations. Residents and their families now benefit from a more personalised, user friendly and intuitive web experience, while their interactions give the BlueCare team with information to ultimately help service the community in the best way they can.
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