Live Chat Solutions

Give your support teams the ability to streamline their services and increase retention by keeping customers loyal through integrated productivity tools that allow for live chat and calendar bookings.

Digitising chosen processes and handling common queries interactively through your website can generate valuable data about your customers, while giving them another option for interacting with your business.

Conversations are stored in the chat system such as Cognigy or HubSpot chat, allowing customer service specialists to see the interactions over time. Calendar booking systems like Acuity scheduling software or Calendly can then manage meeting bookings, giving access to a shared calendar across teams and departments.

We will setup, configure and manage the implementation of your solution, making sure the business problem you are solving for is the outcome that’s delivered.

Benefits of Live Chat

  • Increased customer intelligence
  • Personalised interactions with your customers
  • Streamlined business processes
  • Better connect with customers
  • On-the-spot converstations
  • Integrated calendar bookings

Live Chat for Residential Intake Specialists

After working with Triggerfish, BlueCare now have an integrated chat and calendar booking system that their customer service centres, and onsite residential intake specialists can operate across their diverse physical locations. Residents and their families now benefit from a more personalised, user friendly and intuitive web experience, while their interactions give the BlueCare team with information to ultimately help service the community in the best way they can.

Streamline your business processes

Get started with Live Chat.