Live Chat Solutions

Bring customers closer to your brand

Digitising chosen processes and handling common queries interactively through your website can generate valuable data about your customers, while giving them another option for interacting with your business.

Backed by data, we have seen that taking a customer experience first approach to your Live Chat will prove the value of a digital medium for answering low impact questions. These solutions will have a positive impact on customer experience, will improve your acquisition and retention cycle, and bring customers closer to your brand.

But, like the introduction of any new digital solution in your business, there are a number of key things to consider before taking the leap.

Benefits of Live Chat

Understand buying behaviour

Personalised interactions with your customers

Streamlined business processes

Better connect with customers

On-the-spot conversations

Integrated calendar bookings

Change Management

Stakeholder Support
Job Security
Solution Ownership
Documentation
½ day Business Direction Workshop

Daily Tasks

Task Management
SMEs for specific queries
Knowledge Transfer
Training requirements

Automation

Query Automation
Q/A Information set
Machine Learning
Optimisation

Change Management

Change Management
Manage a Scorecard
Metrics to improve
Operational Cadence
Don't overthink it

Live Chat for Residential Intake Specialists

After working with Triggerfish, BlueCare now have an integrated chat and calendar booking system that their customer service centres, and onsite residential intake specialists can operate across their diverse physical locations.

Residents and their families now benefit from a more personalised, user friendly and intuitive web experience, while their interactions give the BlueCare team with information to ultimately help service the community in the best way they can.