Delivering a COVID-19 tracing app in 72 hours

In the middle of a pandemic, being agile to protect the needs of customers and the community is the new normal for organisations. Especially in the high-risk environments of hospitals and health care.

As one of the largest healthcare providers and charities in Australia, UnitingCare Queensland (UnitingCare) is also one of the State’s largest employers. With a workforce that spans 17,400 staff and more than 9,000 volunteers, the organisation extends compassionate healthcare services to more than 430,000 people.

New COVID-19 tracing protocols 

With hospitals and healthcare services in many locations across South East Queensland, UnitingCare are directly affected by COVID-19 government contact tracing protocols. With the anxiety of the pandemic lingering in the forefront of everyone’s mind and cases rising in neighboring states, UnitingCare needed to demonstrate to Queensland Health that they can respond quickly and efficiently to second wave cases in Queensland. This meant digitising their existing manual contact tracing processes in UnitingCare operated facilities that currently served upwards of 2,000 check-ins per hour, across the entire state of Queensland.