Triggerfish is excited to announce the appointment of Damien Saunders as Client Engagement Manager. His primary focus is to help our clients achieve their strategic outcomes and deliver Martech projects on time and budget.
Damien comes with 15+ years of experience working in Global Product and Project Management roles leading digital transformation projects across Europe and the UK. In his last role at Amdocs, Damien collaborated with senior leaders from key accounts to deliver CX strategies and align projects to strategic growth objectives.
According to Forrester research, 27% of organisations in 2021 are focusing on CX competencies and radically reengineering their B2B experiences, bringing people and technology together in a more human-centric way.
This is why it's so important to partner with experienced CX practitioners who knows how to transform your customer experiences from set-and-forget to connect intelligent, automated and agile. Damien will be working closely with our clients to elevate the conversation around CX and delivering integrated, connected tech solutions that sustain business growth and retain more customers.
"Damien brings a wealth of knowledge to the team and is passionate about exceptional customer experiences through the delivery of product centric design. As our business continues to grow across Australia, US, UK and Europe, Damien's extensive project delivery experience will be foundational to delivering transformation and value for our clients ” General Manager, Mirko Roettgers said.
Triggerfish helps marketing and technology teams build connected, intelligent and automated CX ecosystems that demonstrate business impact in less than 90 days, and an agile rhythm to iteratively optimise CX ongoing. Triggerfish was founded as a result of seeing how much waste and lack of outcomes there was in implementing enterprise MarTech solutions that drive CX, after working in global technology, marketing and management consulting organisations.
We partner with customers in Australia, America, and Europe to operate with Speed & Certainty by building customer experiences that demonstrate business impact quickly.
As a Sitecore Gold Partner, we have a multi-disciplinary team of customer-centric problem solvers with experience in business & marketing strategy, design thinking, enterprise technology and user experience design that deliver lifecycle services spanning business cases, technical implementation, running digital marketing operations and ongoing optimisation.
Our experts are ready to assist you in realising a return-on-investment from your investments in MarTech, Digital Experience Platforms, marketing automation, Customer Data Platforms and CRM that enable CX transformation.