Our Team

We help our customers understand their customer. We make sure we ask the business questions, not just the marketing ones. We are the customer voice they can’t hear or see.

We don’t accept the status quo if there is a better option - we ask 'why?'. We always bring it back to a business goal that needs focus. We inspire trust by leading and showing the process works.

The right thing means finding the balance between: The value proposition meeting the job-to-be-done for the customer; Easy to use marketing tools and processes; Maintainable, not over-engineered and always upgradable technology.

Clock builders, not time tellers: We act and work as a partner in our customers business, not a consultant. We pursue a long-term, (not opportunistic), relationship that actively does ourselves out of a job by helping others understand how to scale in a repeatable, documented way, allowing us to continue to solve the next problem.

Data will guide our improvement: Stop making stuff up (MSU), or guessing, if we don't know we'll say so. We use data to manage expectations properly and demonstrate what's next, and take the emotion out of it. When it doesn't go to plan, we know what we did in order to learn.